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I'm currently on my way home from Beanstalk and wow...what an event. My biggest CX takeaway is that AI is feeling exciting and overwhelming in a whole new way.

I’ll elaborate more on this in the coming weeks, but I'm wondering if any of you are feeling that right now too. Reply and let me know!

I'm joining DTCx12 Global on October 7th for a quick 20-minute session all about BFCM strategies, AI + CX!

I’ll be talking about how brands can use AI heading into peak season to create a better experience for customers and make life a little easier for the teams behind the scenes.

It's virtual, FREE, and there are 20+ ecommerce leaders joining from around the world.

Register here!

Because apparently finding a good CX job is sometimes a full-time job itself, here are a few openings we spotted this week:

Head of Customer Experience @ Mandala Scrubs

New York, NY (Remote)

Senior Retention Campaign Manager @ Manscaped

(Remote)

Head of Retention @ Physician’s Choice

Wheat Ridge, CO (Remote)

Hiring for a CX role? Reply with the listing and we may add it to next week's Job Board! 🫶

We’ve been quietly banking some REALLY good episodes of Let’s Laugh About It, and the new season is officially coming in October.

If you like CX, e-commerce, business mistakes, and hearing what’s actually happening behind the scenes at brands, subscribe so you don’t miss the new season →

Listen / Watch Here:
YouTube
Spotify
Apple Podcasts
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Throwing it back to my conversation with Anne from OLIPOP on CX Chaos, AI, and Pro/Prebiotics.

We got into the messy side of CX, AI, and what it actually takes to create a great customer experience as a brand grows. With everything happening in CX right now, this one felt worth bringing back 👀

Watch/listen here →

BFCM will be here before we know it 👀 Is your CX team actually ready for it?

Our CX Audits dig into your current customer experience to uncover gaps, opportunities, and areas to tighten up before peak season hits.

Don’t wait until the tickets start piling up — book your CX Audit with the Inevitable Agency team and get BFCM-ready!