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- Help Center vs FAQ 🔍 📚📞
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🤠 Hey, Hey, Howdy! 🤠
Happy Valentines candy on sale day! How did your V-day campaign go?
If you listen to the podcast, you already know i’m a gamer girl at heart. Last week I had the super cool opportunity to attend the Pokémon + 100 Thieves pre-launch party in LA and It was a mix of nostalgia and excitement. Seeing a childhood game come to life with one of my favorite gaming organizations was a dream come true! Im very much giving Venusaur energy in my sick new merch. 💯
I hope everyone is having a great week.💕💗💘
📷️ Digital Experience News 📷️
What can you do when your product has a mass issue? Graza, an olive oil brand, quickly reacted to a production mistake impacting purchases from the last two weeks. The short Instagram reel shows customers how to get their bottle open with straightforward instructions and humor. They even included discount code “TOOTIGHT” for a customer’s next purchase. LOL. 🤣
This is a perfect example of using customer feedback/tickets to find trends in support issues. How else would Graza have know an issue was becoming a pattern? Commenters were grateful for the explanation saying “I’m so glad I saw this 😅 my first time ordering and I was like never again.” This quick and zero budget social media video may have just saved them a customer or two. We love to see It! 🫒
Help Center vs FAQ
When a customer seeks support, whether it's an urgent matter or not, their instinct is to find accessible contact or help channels. Rarely do they delve into FAQs, for these can be seen as a library of questions with no guarantee of a helpful solution. Recognizing this, we took a strategic step and introduced a distinct label – "Help Center."
Our Help Center is not just a compilation of FAQs; it's a comprehensive hub designed to cater to all customer support needs. Within its digital confines, your customers will discover a streamlined experience:
🔍 Search Bar: Say goodbye to endless scrolling! Just type in what you need, and voila, instant answers.
📚 Categorized Articles: No more hunting through a maze of info. We've sorted everything out nice and neat. Find articles thoughtfully organized by specific issues, simplifying your journey for solutions.
📞 Contact Information: Stuck? Don't worry, help is just a call away, ready to swoop in and save the day.
The Help Center exudes an aura of positivity that distinctly sets it apart from traditional FAQs. It's not just about providing answers; it's about crafting an experience that customers find not only helpful but also reassuring. In doing so, we've transformed a mere support repository into a valuable resource that enhances your customers' interactions with your brand.
The Help Center isn't just about solving problems; it's about crafting an experience that customer find not only helpful but also reassuring. We've ditched the dull vibes of traditional FAQs and replaced them with a burst of positivity. Because let's face it, navigating support should feel like a breeze, not a headache.
So, let's ditch the boring and dive into the fun of helping each other out. Because that's what a Help Center is all about – making customer experiences as awesome as possible.
🎙️ LET’S LAUGH ABOUT IT 🎙️
Zoe and Jackie are podcasting remotely!!! But don't ya worry they sound just as great as ever ;). The pair are talking all things promoting brand awareness, the changing marketing landscape of soda & proactive customer service.
🚨Inevitable Agency CX Audits 🚨
Apparently we’re giving away TOO much information? We love to do it! It helps the company we’re working with but also gives our team valuable practice.
Don’t wait, book your free audit with the Inevitable Agency team!
🧑💻 CX Job Board 👩💻
Here are some jobs in CX we found this week. If you or your company is hiring, let us know and we can add It next week!
