A Quick Catch-Up

Want a Seat at the Table? Stop Complaining

Customer Support Is Undervalued — But It Might Be the Most Important Job in CX

🤖 Your Customers Don't Hate AI. They Hate Bad AI.

AI Is Changing CX. Here’s Where Humans Still Win.

BFCM CX Team Prep Starts NOW.

LA next week? Come say hi 👋

3 Simple CX Checks That Can Save You $$$ and Customers

This Is Not Zoe #Hacked

Heyyy Zoe's newsies (spoiler: this is not Zoe).