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Inevitable

By Zoe Kahn & Team

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Zoe Kahn

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Your 1-star reviews are lying to you

Oct 8, 2026

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3 min read

Your 1-star reviews are lying to you

It's not the ticket volume

Oct 1, 2026

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2 min read

It's not the ticket volume

🛒 Checkout isn't the finish line

Sep 24, 2026

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3 min read

🛒 Checkout isn't the finish line

A Quick Catch-Up

Sep 17, 2026

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1 min read

A Quick Catch-Up

Want a Seat at the Table? Stop Complaining

Sep 10, 2026

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3 min read

Want a Seat at the Table? Stop Complaining

Customer Support Is Undervalued — But It Might Be the Most Important Job in CX

Sep 3, 2026

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3 min read

Customer Support Is Undervalued — But It Might Be the Most Important Job in CX

🤖 Your Customers Don't Hate AI. They Hate Bad AI.

Aug 27, 2026

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3 min read

🤖 Your Customers Don't Hate AI. They Hate Bad AI.

AI Is Changing CX. Here’s Where Humans Still Win.

Aug 20, 2026

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2 min read

AI Is Changing CX. Here’s Where Humans Still Win.

BFCM CX Team Prep Starts NOW.

Aug 13, 2026

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2 min read

BFCM CX Team Prep Starts NOW.

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