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Watch the New CX Journey + Upcoming Events!

Watch the New CX Journey + Upcoming Events!

Lots of surprises with Bombas

Zoe Kahn
July 10, 2025

Heyyyyyy to my favorite people on the internet!
(the people who subscribe to me yappin’) 😃

🎙️ In Place of a new LLAI this week - We have a New CX JOURNEYYYYY 🎙️

Ever wonder how Bombas turned something as simple as socks into a cult-followed, socially conscious brand? In this video, we break down the entire customer experience (CX) journey behind Bombas—from first click to post-purchase loyalty. We’ll show you how they masterfully combine user-friendly design, empathetic support, and mission-driven messaging to create a frictionless experience that keeps customers coming back (and spreading the word).
🧦 What you’ll learn: • How Bombas’ site makes buying effortless • The little support touches that feel like magic • How their “buy one, donate one” model is embedded into CX • Proactive retention tactics that feel like VIP treatment • What your brand can borrow and apply today 💡 Whether you’re building your first CX strategy or leveling up an existing one, this breakdown will leave you inspired—and ready to take action.

🎉 Upcoming Event 🎉

Join Gorgias, Flip, and DTCx for DTCx Summer Fridays: Portland—a special edition of Let’s Laugh About It, the not-so-serious business podcast hosted by Zoe Kahn and now powered by DTCx!

We’re bringing the eCommerce community together on Thursday, August 8 at 4:00 PM PT at Departure Restaurant + Lounge in downtown Portland for an afternoon of unfiltered laughs, real talk, and rooftop vibes.

This isn’t your typical networking event—it’s your chance to kick back, celebrate the wins, share the challenges, and connect with fellow DTC leaders who just get it.

Event Details

📅 Date: August 8, 2025
🕓 Time: 4:00 PM PT
📍 Venue: Departure Restaurant + Lounge
525 SW Morrison St, 15th Floor
Portland, OR 97204

Why You Should Join:

✨ Celebrate & Connect: Founders, operators, and DTC friends in one place.
💬 Laugh & Learn: Fresh insights and funny moments you won’t want to miss.
🚗 Uber Vouchers Provided: We’re covering your ride.
🍸 Drinks, Bites & Rooftop Views: Sip, snack, and soak up the city skyline.

Spots are limited—save yours now!
👉 RSVP Here!

We can’t wait to kick off Summer Fridays with you in Portland!