It's not a good thing!
Proactive CX > Reactive CX
Where to start if you'd like to reduce yours too!
Be your team's #1 supporter
The basic flows every company should be implementing!
Black Friday, Boxing Day, Memorial Day, Pi Day etc etc...
All things CX self help
The importance of a cohesive brand
It's about more than just data crunching
Let’s make sure to give your customers a voice and that you’re listening!!
Invest in your agents!
It's more than just the technical stuff
